Privacy Notice

 

Version: 2.0

Last modified: August 5, 2020

When you use our Services, you trust us with your Data. We are committed to keeping that trust. That starts with helping you understand how we process your personal information.

This Privacy Notice (the “Privacy Notice” or “Notice”) applies to all Users of our website (https://dr.bet), including any mobile or device-specific versions of the website and any related applications, products or Services (together the “Website”).

Topics:

  1. Who we are
  2. How to contact our data protection officer with questions
  3. What kind of information do we collect?
  4. How do we use this information?
  5. How we secure your Data
  6. How is your information shared?
  7. Automated processing and profiling
  8. When do we transfer your Data?
  9. How long do we store your Data?
  10. How can you exercise your rights?
  11. Marketing
  12. How will we notify you of changes to this Notice?

You can find the vocabulary of the definitions and legal references at the end of this Notice.


1. Who we are


The Data Controller responsible for the Personal Data is Rednines Gaming LTD (reg no. 11622562) holder of the license 000-056377-R-332572-001 issued by the UK Gambling Commission under the UK gambling laws and regulations and provides online remote betting (real events) and remote casino games. Our ICO registration number is ZA777246.

All references in this Notice to “we”, “us” or “our” are considered to be references to Rednines Gaming LTD.

You can contact us by mail: 22 Beckenham Grove, Flat 7, Bromley, England, BR2 0XB, or by email: [email protected]


2. How to contact our data protection officer with questions


If you have any questions or concerns about our privacy practices, you would like to contact our data protection officer at any time by mail: 22 Beckenham Grove, Flat 7, Bromley, England, BR2 0XB, or by email: [email protected].


3. What kind of information do we collect?


To provide our Services, we must process personal information about you. You are not obliged to provide us with Personal Data. However, some kinds of information are partly:

  • required by relevant law (e.g., anti-fraud and anti-money laundering regulation, financial record-keeping obligations);
  • necessary to conclude and perform a contract with you (for example, information on the counterparty).

The non-provision of the Personal Data required by law or contract would have the consequence that the contract with you could not be concluded and you could not use our Services.

We currently collect and process the following information about you:

3.1. Personal information you provide directly

Registration Data When you create an account, you provide us with the personal information that includes name, username, date of birth, password and your contact details (permanent address (country, city, address, zip code), email address, phone number), a unique user ID.
Identification and Verification Data To meet our regulatory requirements, we will ask you to provide us with certain documents such as identity documentation (e.g., ID card, passport, driver’s license), financial documentation (bank statements, tax invoices, etc.) and proofs of address (for example, utility bills).
Communication Data If you communicate with us, we collect some data regarding calls, texts, or other communications, including date and time of communications, the content of communications, and your responses to our communication. We record phone calls and retain communications to and from our customer support team in order to:
  • provide support services (e.g. to solve issues and any problems);
  • improve the quality of customer support services and our product (for example, to ensure that quality standards are met);
  • for training purposes (e.g. to help us train our staff);
  • ensure security (for instance, to identify you in subsequent communications);
  • monitor compliance (e.g. to monitor responsible gaming calls, prevent fraud, etc.);
  • protect our business (for instance, to resolve disputes, exercise, establish or defend against legal claims).

3.2. Data created during use of the Website

Transaction Data This information includes deposits, withdrawals, date, time and amount of transactions, account balances, bonuses and payment methods used.
Payment Data When you conduct a transaction, we may obtain certain information about you (e.g., payment account details, your currency, amount, unique user ID, etc.) from third parties.
Gaming Data When you play games, we collect information about your gaming activities (for instance, games you play, tournaments and spins).
Log in Data We collect information about the interaction of your devices with the Website. This includes device IP address, date and time of your logins, duration of logins, browser type and settings, operating system, device information, time zone).
Usage Data Information about how you use the Website, including pages visited, content viewed and links clicked.
Profile Data Information based on your activity on the Website (e.g., your preferences, intentions, interests and other notes to your account).

3.3. Information from third parties

Identification and anti-money laundering service providers To comply with the legal requirements of the Gambling Commission, we may obtain personal information about you for identification, anti-fraud and anti-money laundering purposes (for example, confirmation whether the document uploaded by you is modified).
Payment service providers When you conduct a transaction, we may obtain certain information about you (e.g., payment account details, your currency, amount, unique user ID, etc.) from third parties.
Analytics providers We use third-party providers for analytics to understand how our Website is used.
Marketing service providers We obtain data from our marketing partners who may provide us with information about potential Users of our Services.
Gamstop We obtain certain information about Users who registered with the Gamstop (UK’s national online self-exclusion scheme). Gamstop is a way to help you restrict your online gambling activities. Please refer here for more information about Gamstop.

3.4. Special Categories of Personal Data and information about criminal convictions and offences

Our processing of Personal Data may also involve Special Categories of Personal Data (such as information about your health) and information about criminal convictions and offences (for example, information about offences committed by you).

In order to protect our business and Users from fraud and any illegal activities, we may process information about criminal convictions and offences. However, such data will only be used to review specific incidents that have occurred, and will not be routinely used.

We process Special Categories of Personal Data for the following purposes:

  • to prevent fraud, money laundering and other illegal activities;
  • to comply with regulatory requirements;
  • to comply with our responsible gaming obligations;
  • to ensure that self-excluded Users do not have access to the Services.

We process Special Categories of Personal Data and information about criminal convictions and offences on the following legal basis:

  • for compliance with our legal obligations;
  • to protect the public interests;
  • to prevent or detect unlawful acts;
  • to protect our Users against dishonesty, malpractice or other seriously improper conduct.
  • to protect the economic well-being of our Users;
  • to establish, exercise or defend against legal claims.

3.5. Information from publicly available sources

To comply with our legal obligations under anti-fraud and anti-money laundering regulations and to protect our business from illegal activities, we may occasionally collect information about you from publicly available sources (for example, public databases, social networking services, search engines, etc.).

3.6. Information we obtain through cookies

We and our service providers may collect browser and cookie information. “Cookies” are small text files that are delivered by the Website on your device. They help us to maintain security whilst you are logged in to your account. Sometimes they may collect information about your preferences while navigation the Website, to help you access your preferred Services easier.

You can see our Cookie Notice here.


4. How do we use this information?


We use the information collected for the following purposes:

Purpose Legal basis for the processing Category of Personal Data
To create and update User’s accounts Contract with you Registration Data
Log in Data
To provide our Services, like access to games and any ancillary services Contract with you
Legitimate interests (account functionality, access to gambling, payment processing, etc.)
Registration Data
Log in Data
Transaction Data
Payment Data
Gaming Data
Communication Data
To provide you with access to tournaments, competitions, loyalty programs Contract with you
Legitimate interests (account functionality, access to gambling, payment processing, etc.)
Registration Data
Transaction Data
Gaming Data
Profile Data
To manage payments Contract with you Registration Data
Transaction Data
Gaming Data
To verify (KYC) and protect Users Compliance with a legal obligation
Legitimate interests (e.g. verify whether Users are reached the gambling age)
Registration Data
Identification and Verification Data
Log in Data
Transaction Data
Payment Data
Gaming Data
Communication Data
Usage Data
Profile Data
To prevent any suspicious behaviour in order to protect business and Users from fraud and any illegal activities Compliance with a legal obligation
Legitimate interests (for instance, to prevent money-laundering on the Website)
Registration Data
Identification and Verification Data
Log in Data
Transaction Data
Payment Data
Gaming Data
Communication Data
Usage Data
Profile Data
To comply with responsible gaming obligations Compliance with a legal obligation
Legitimate interests (e.g., minimising gambling-related harm)
Registration Data
Identification and Verification Data
Log in Data
Transaction Data
Gaming Data
Communication Data
Usage Data
Profile Data
To ensure that self-excluded Users do not have access to Services Compliance with a legal obligation
Legitimate interests (for example, protecting Users from irresponsible gambling)
Registration Data
Log in Data
Communication Data
Usage Data
Profile Data
To provide User support Legitimate interests (e.g., solving issues and any problems) Registration Data
Communication Data
Profile Data
To provide marketing communication Consent-based Registration Data
Communication Data
To personalise marketing communications, assess the effectiveness of our marketing campaigns Legitimate interests (e.g., marketing purposes) Registration Data
Transaction Data
Gaming Data
Usage Data
Profile Data
To maintain the safety, security, and integrity of our Website and Services Compliance with a legal obligation
Legitimate interests (for instance, ensuring information security)
Registration Data
Log in Data
Transaction Data
Gaming Data
Usage Data
To maintain and improve our Website, Services and User experience Legitimate interests (e.g., improve the quality of our Services) Transaction Data
Gaming Data
Usage Data
Profile Data


5. How we secure your Data


We work hard to protect your Data from unauthorized access, alteration, disclosure, or destruction, including:

  • encryption to keep your Data private;
  • antispam and firewalls to protect our data storage facilities;
  • review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems;
  • restrict access to personal information to our employees, contractors, and agents who need that information to process it and who bound by an obligation of confidentiality, etc.


6. How is your information shared?


Your information is shared with others in the following ways:

6.1. For external processing

We provide your personal information to our trusted service providers acting as Data Processors to process it for us, based on our instructions, this Notice and conditions of data processing agreements. These include:

  • payment service providers;
  • identity verification (KYC), anti-fraud and anti-money laundering service providers;
  • hosting providers;
  • marketing partners, including vendors that enable communication with you;
  • data analytics providers;
  • games providers;
  • sportsbook providers;
  • user support service providers;
  • vendors that assist us to enhance the safety and security of the information systems;
  • consultants, lawyers, accountants and other professional service providers.

6.2. With other Controllers

We are subject to strict know-your-customer (KYC) and anti-money laundering (AML) legislation. To comply with our legal obligations, we engage specific anti-fraud and anti-money laundering service providers. Some of them act as Controllers of Personal Data contained in their databases. These databases may contain certain information about you. We conclude appropriate agreements with those third parties in order to ensure that the level of protection of your data guaranteed by the data protection legislation is not undermined.

6.3. For legal reasons or in the event of a dispute

We will share personal information if we have a good-faith belief that such access, use, or disclosure is reasonably necessary to:

  • meet any applicable law, regulation, legal process, court orders or enforceable governmental requests, including requests from the gambling regulator;
  • enforce our Terms and Conditions , including for the establishment, exercise or defence of legal claims;
  • detect, prevent, or otherwise address fraud, security, or technical issues;
  • protect against harm to our or Users’ rights, property or safety, or to the public as required or permitted by law.

6.4. In the case of merger, acquisition, or sale of assets

If we are involved in a merger, acquisition, or sale of assets, or if the owner or operator of the Website changes, we may transfer your Personal Data to a third party which will assume the rights and obligations guaranteed by this Notice.

6.5. With your consent

We will share personal information outside when we have your consent. We will ask for your consent before the sharing of your Data for a purpose that is not covered in this Notice.


7. Automated processing and profiling


We use automated processing and may carry out profiling based on your Transaction Data and Gaming Data for the following purposes:

  • to comply with the licence requirements and our legal obligations under anti-fraud and anti-money laundering legislation (for example, we monitor our Users to detect potentially suspicious activities). Final decisions regarding suspicious activities are not taken solely by automated means and require human intervention;
  • for direct marketing purposes (for instance, we analyse your Gaming Data and may propose special offers and bonuses). These decisions are not taken solely by automated means and require human intervention;
  • for User clustering when carrying out our loyalty program, offering tailored services and games (e.g., we may propose you VIP status). The decisions are not taken solely by automated means and require human intervention;
  • to assess the risk of betting activities (such actions are performed by our sportsbook providers). A final decision concerning the user is confirmed or amended by a natural person.


8. When do we transfer your Data?


Some of your Data is accessed and processed by service providers outside the European Economic Area. To secure an adequate level of protection of your personal information, we:

  • transfer Personal Data to third countries if the European Commission has decided that such a third country ensures an adequate level of personal data protection. More information can be found on the European Commission website;
  • enter into the relevant agreement with service providers based on the standard data protection clauses adopted by the European Commission, so they are bound to preserve at least the same level of personal data protection as it is granted by the law applicable to us. Read more about standard contractual clauses on the European Commission website;
  • when none of the other transfer mechanisms are available, we may rely upon certain derogations to the prohibition on transfers outside the European Economic Area such as your explicit consent, the performance of a contract involving the data subject, important public interest reason, establishment, exercise or defence of legal claims.

Please contact us if you want further information on the specific mechanism used by us to protect your Data when they are transferred to third countries outside the European Economic Area.


9. How long do we store your Data?


We retain your Personal Data for the period reasonably required for our legitimate business and legal purposes, such as security, fraud and abuse prevention, financial record-keeping, or compliance with legal and regulatory requirements.

For example, accordingly to legal requirements, records of your financial and wagering transactions must be stored for up to 7 years following the closure of your account.

We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention.

If you opted out or otherwise told us that you do not want to receive marketing communication, we include copies of your contact information to a “suppression list”. This list allows us to ensure that we do not send marketing to you.


10. How can you exercise your rights?


If you make a request to exercise your rights, we have one month to respond to you. This time frame can be extended by two further months for cases of specific situations and/or especially complex requests.

You are not required to pay any charge for exercising your rights.

10.1. Your rights

You can exercise the following rights:

The right How to exercise
Your right to withdraw consent – You have the right to withdraw consent where we rely upon your consent for processing Personal Data. To withdraw your consent, please contact our support team by chat, email or phone (you can find contact details at the bottom of this page), use the marketing preferences tool available on the “My account” page, or follow “opt-out” instructions included in the marketing communication you receive from us.
Your right of access – You have the right to ask us for copies of your personal information. Please contact our support team by chat, email or phone (you can find contact details at the bottom of this page) or email us at [email protected].
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. You can rectify and correct some of your Data on the “My account” page using the tools we developed. You can also request us to rectify and correct any Data about you by contacting our support team via chat, email or phone (you can find contact details at the bottom of this page) or email us at [email protected].
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. Please note that this right is not absolute and may be restricted in cases laid down in the applicable legislation. We are obliged to store some information about you to comply with our legal obligations. Please see Section 9 “How long do we store your Data?” for more information. Please contact our support team by chat, email or phone (you can find contact details at the bottom of this page) or email us at [email protected].
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances. Even where the processing of your Data is restricted, we are entitled to continue storing your Data for a limited period of time. Please contact our support team by chat, email or phone (you can find contact details at the bottom of this page) or email us at [email protected].
Your right to data portability – You have the right to receive information you gave us and have the right to transmit those Data to another organisation in certain circumstances. Please contact our support team by chat, email or phone (you can find contact details at the bottom of this page) or email us at [email protected].
Your right to lodge a complaint – You can lodge a complaint if you are unhappy with how we use your Data. You can lodge a complaint to the Information Commissioner's Office (competent authority in the United Kingdom) or your local data protection authority.

10.2. How can you object to the processing?

You have the right to object to the processing of your Data which is based on our legitimate interests or when processing is necessary for the performance of tasks carried out in the public interest. You have the right to object to processing for direct marketing at any time.

To object to the processing of your Data, contact our support team by chat, email or phone (you can find contact details at the bottom of this page) or email us at [email protected].

To object to any processing for direct marketing, please use your marketing preferences tool available on the “My account” page, contact our support team by chat, email or phone (you can find contact details at the bottom of this page), or follow “opt-out” instructions included in the marketing communication you may receive from us.


11. Marketing


We may contact you with promotions, products or Services that you may be interested in from time to time by email, telephone, text messaging, online, or otherwise, but only where you have consented to receive such marketing communications. You will receive push notifications only when you enable that type of communication in your device settings.

You can update your marketing preferences through the “My Account” page when you log in to your account, by contacting our support team via chat, email or phone (you can find contact details at the bottom of this page), or by following instructions in the relevant communication. You can disable push notifications via your device settings.

We endeavour to process your requests as soon as possible. Please note, when you choose to opt-out from email, SMS or phone marketing, you will stop receiving marketing communications within 48 hours.

Sometimes, we may deliver relevant marketing content to you on certain third-party social media platforms (for example, Facebook). You can control the delivery of certain advertising campaigns through the settings offered by the respective third-party platforms since we do not control the way these platforms operate and process your Data. We highly recommend you to read their privacy notices to understand how they process personal information.


12. How will we notify you of changes to this Notice?


We reserve the right to modify this Privacy Notice from time to time. All modifications to the Notice will be published on this page of the Website. We encourage you to review this Privacy Notice regularly for the latest information on our privacy practices. We shall also archive and store previous versions of the Privacy Notice for your review upon request.


13. Definitions and legal references


Here you can find the vocabulary of the definitions we use in this Notice.

Personal Data (or Data) Any information that directly, indirectly, or in connection with other information allows for the identification of a natural person.
Special Categories of Personal Data Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data, biometric data, data concerning health or data concerning sex life or sexual orientation.
User The individual using this Website who, unless otherwise specified, coincides with the Data Subject.
Data Subject The natural person to whom the Personal Data refers.
Data Controller (or Controller) The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.
Data Processor The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this Privacy Notice.
Services Services provided by the Website as described in the relative Terms and Conditions on the Website.
European Union (or EU) Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union.
European Economic Area Consists of the member states of the European Union and three additional countries, namely Iceland, Liechtenstein, and Norway.