GENERAL PROMOTION TERMS
Last modified: November 25, 2021
- Introduction and Definitions
- Important Terms
- Eligibility for Bonuses
- How to activate a Bonus
- How to use a Bonus
- Bonus and Promotion Abuse
- Account restrictions
- Game Weighting and Contribution to Wagering Requirements
- Amendments and Errors
1. Introduction and Definitions
1.1. These general bonus and promotion terms and conditions ("General Promotion Terms") cover the various bonuses and/or promotions Dr.Bet offers you from time to time ("Bonuses", "Promotions"). These General Promotion Terms apply to you when you use Bonuses and/or participate in Promotions.
1.2. Bonuses and Promotions available through the Website have applicable specific terms and conditions that can be viewed on the relevant Promotion (where space permits). You should read the full Bonus terms and conditions before taking part or accepting any Promotion.
1.3. When you opt-in for a Bonus from Dr.Bet you agree and accept these General Promotion Terms and the promotion-specific terms and conditions applied to the relevant Promotion or Bonus.
1.4. Please carefully read all terms and conditions associated with Bonuses before taking part in any Promotion. In the event of a conflict between the terms set in the General Promotion Terms, the Terms and Conditions, and/or any promotion-specific terms and conditions, the following order of priority shall apply: (i) promotion-specific terms and conditions; (ii) the General Promotion Terms; (iii) the Terms and Conditions.
1.5. Capitalised words in these General Promotion Terms are defined in the Terms and Conditions. Some specific terms/words/phrases related to Bonuses and Promotions are defined in these terms hereunder for your convenience:
1.5.1. "Bonus" – A "Bonus" can refer to rewards such as Bonus Money or Bonus Spins. The type and/or size of the Bonus may differ as do the requirements and restrictions attached to the Bonus. These will be highlighted in promotion-specific terms and conditions. A Bonus may be convertible to Real Money and available for withdrawal, subject to meeting a specific set of terms and conditions defined for a particular Bonus.
1.5.2. "Bonus Money" – The money you have been rewarded or winnings from the Bonus that appears in your Player Account. To withdraw this money, you need to meet specific criteria stipulated in the promotion-specific terms and conditions. This money may have restrictions such as, for example, not being available for bet placement on sports.
1.5.3. "Bonus Spins" – The spins rewarded on specified slot(s) to your Player Account. When you log into your Account after receiving these spins, open the specified slot, and bonus spins will start automatically. All winnings earned using these spins are will be credited as Bonus Money which needs to be wagered at x40 (if not stated otherwise in promotion-specific terms and conditions) and converted into Real Money. Bonus Spins have a certain expiry period, which is defined in the promotion-specific terms and conditions. These spins must be used before the expiry date, or they will be forfeited.
1.5.4. "Game Weighting" – There are a number of games that count differently toward the Wagering Requirement; for example, Live casino games contribute 10% to wagering requirements. Please see Section 8 below for the full list of the Game Weighting and Contribution to Wagering Requirements.
1.5.5. "Opt into a Bonus" – An action you must take to activate a Bonus to receive rewards according to promotion-specific terms and conditions. Please read the detailed description on How to Activate a Bonus in Section 4 below.
1.5.6. "Promotion" – A campaign, offer, or Bonus with specific terms and conditions for participation and rewards/winnings.
1.5.7. "Real Money" – The money that you have deposited or winnings from the money you have deposited. You can withdraw Real Money from your Player Account at any time. Any available Real Money Balance in your Account will be used to wager first. Bonus funds are only used once your Real Money balance is exhausted or insufficient to meet the stake. Please note that if you withdraw your Real Money when you have Bonus Money, and Wagering Requirements aren’t met, you will forfeit your Bonus and any winnings from this Bonus.
1.5.8. "Wagering Requirement" – The number of times you must wager the value of a Bonus awarded to you or winnings from Bonus Spins before they can be withdrawn. Only Bonus Money wagers contribute towards the fulfilment of the Wagering Requirement. You can withdraw Real Money before you have fulfilled the Wagering Requirement of the Bonus as this money is unrestricted, but your remaining Bonus Money and associated winnings will be forfeited.
1.5.9. "Website" – the website dr.bet.
1.5.10. References to "You", "Your", "User", or "Player" in these General Promotion Terms refer to the end-user of the Services.
You can see if you have Bonus Money left to wager on the withdrawal page, and you’ll be notified that it will be forfeited if you choose to make a withdrawal. We’ll inform you about how much of your balance is Bonus Money and how much you have left to wager before you can withdraw this.
For example, You can fulfil the Wagering Requirement with as many wagers as you’d like. For example, for a 10 GBP Wagering Requirement, you need to wager 5 GBP twice. Please check the Game Weighting and Contribution to Wagering Requirements in Section 8 below before playing with Bonus Money.
2. Important Terms
2.1. Dr.Bet reserves the right and has sole discretion to (i) offer Bonuses to selected Users (ii) refuse a Bonus, or (iii) terminate any Bonus at any time without prior notice.
2.2. We reserve the right to amend or modify any Bonus at any time by publishing the amended or modified terms on the relevant internet page of the Website or terminate any Bonus at any time by removing it from the Website so it is no longer available. We will not exercise this right to amend, modify, or terminate any Bonuses under these Terms for Users who have already opted-in to relevant Bonuses, made a deposit, or started to make wagers in expectation of receipt of respective Bonus.
2.3. Opting into a Promotion does not guarantee participation in the Promotion. Participation is at the exclusive discretion of Dr.Bet.
3. Eligibility for Bonuses
3.1. All Bonuses are strictly 18+ (as is the use of the rest of the Website) and are available to the residents of Great Britain who register a Dr.Bet account and whose age is verified. Also, you will need to satisfy the criteria stipulated in this General Promotion Terms and/or any promotion-specific terms and conditions.
3.2. All Bonuses and Promotions are intended for recreational purposes and Users engaging in regular play only. Dr.Bet holds the sole discretion to limit the eligibility of Users to participate in any of them.
3.3. Bonuses offered to select Users are only available to Users who received the email, received a promo-code, or were invited through other direct marketing Promotion communications from Dr.Bet. If we determine that a specific User did not receive a particular Promotion as the intended targeted recipient, we will not honour any Bonus-related requests from the User, even if they have met the promotion-specific terms and conditions.
3.4. Dr.Bet offers various casino Bonuses, and we will inform you about them in our website’s Promotions area. If you’ve signed up and consented to receive respective marketing communications, you may also be informed by email, SMS, promotional phone calls, etc.
3.5. Dr.Bet will cease to offer Bonuses and/or Promotions to all Users who display any indicators of gambling-related harm (at our sole discretion). We reserve the right to refuse such Users of any Bonuses and Promotions even if available to other Users.
3.6. If the Bonus you were trying to opt into does not appear automatically in your Player’s Account, please contact Customer Care representatives by live chat or email: [email protected], prior to placing any bets, as the Bonus may be credited to you.
4. How to activate a Bonus
4.1. To activate your Bonus, follow these simple steps:
- go to the Promotions area on the Website;
- choose the Bonus you want to opt into;
- carefully read the promotion-specific terms and conditions;
- opt-in by clicking the "Activate" button.
After these steps, your Bonus will be activated and you can start fulfilling the conditions to receive the reward. For example, for a Bonus with a deposit condition of a minimum 10 GBP, first, you need to click the "Activate" button of a specific Bonus in the Promotion area. After that, you can go to the Cashdesk page on the Website and make a deposit according to promotion-specific terms and conditions. If your deposit meets the promotion terms, Bonus Money and/or Bonus Spins will be credited to your Account.
5. How to use a Bonus
5.1. If not otherwise stated in the promotion-specific terms and conditions, when playing with Bonus, the bonus amount must be wagered 40 times (x40) before bonus funds or associated winnings can be withdrawn.
5.2. Only wagers made using Bonus Money will count towards the Wagering Requirement.
5.3. Any available Real Money balance on your Player Account will be used to wager first. Bonus Money is only used once your Real Money balance is exhausted or insufficient to meet the stake.
5.4. Winnings from bets placed from your Real Money balance will be credited to your Real Money balance, and you may withdraw it at any time. Winnings from the bets placed from your Bonus Money balance will be credited to the Bonus Money balance and may not be withdrawn before Wagering Requirements is fully met. Winnings from the bets placed using money from both the Real Money balance and the Bonus Money balance will be credited proportionally to the usage of the funds to both balances accordingly. Please note, you can place sports bets only from your Real Money balance.
5.5. Before a Bonus becomes part of your Real Money balance, you must wager the value of a Bonus awarded to you. For example, if you receive a bonus of 100 GBP to your Bonus Money balance with a minimum wager of x40, you need to make bets in total of 4000 GBP to fully meet the Wagering Requirement and be able to withdraw your Bonus Money and associated winnings.
5.6. Please note that bonus stacking (where multiple deposits are made to claim multiple bonuses before original bonus Wagering Requirements are met) is prohibited on Dr.Bet. Only one bonus can be claimed at a time. Deposit-related bonuses cannot be "stacked". If we discover that bonus stacking was made, all bonuses and related winnings may be forfeited.
5.7. Any Bonus credited to your Player Account can be removed before the Wagering Requirement is met. Please contact Dr.Bet Customer Care representatives by live chat or by email: [email protected] for assistance. When a Bonus is canceled/forfeited, the Bonus Money and associated winnings are removed from your Account.
5.8. When wagering Bonus Money on slots, the maximum total bet allowed is 5 GBP per bet/spin. When wagering Bonus Money on Table Games or Live Casino Games (including, but not limited to Baccarat, Blackjack, Roulette, Poker Games, and Game Shows), the maximum total bet allowed is 10 GBP per round. An attempt to make a bet exceeding the allowed maximum will be rejected. A notification on the maximum allowed bet size, if any, appears on the game page. Nonetheless, please note that it is your responsibility to be aware of the maximum allowed bonus bet size. In the event of system errors occurring in connection with a maximum total bet exceeding the allowed amount, Dr.Bet reserves the right to take corrective measures to rectify such errors.
5.9. Casino bonuses are only valid in casino games on Dr.Bet.
6. Bonus and Promotion Abuse
6.1. We have a zero-tolerance policy toward bonus abuse, fraud, taking unfair advantage of Dr.Bet, and/or other suspicious activity. If we notice that a Promotion is being abused and/or our terms are being breached (at our sole discretion), we reserve the right to take the following actions against such Users:
- Revert Wagering Requirements for delayed game rounds;
- Forfeit and/or remove any Bonuses and/or associated winnings from a user’s Player Account from which we believe to be participating in any type of suspicious activity;
- Users found to be abusing Bonuses and/or Promotions may be barred from receiving further Bonuses;
- Abuser’s Player Accounts may be blocked.
6.2. A list of what may be deemed abuse may include but is not limited to:
- Working in a syndicate with other Users to abuse Bonuses and Promotions, deliberately cheating or other unfair, suspicious behaviour;
- Evidence that a Bonus or Promotion is being claimed or benefits the same person or group of persons, acting in an attempt to defraud Dr.Bet;
- Using more than one account or using a third-party account(s);
- Taking advantage of any software or system bug, loophole, fault, error or failure, manipulation of software, or other technical forms of abuse or other behaviour which amounts to deliberate cheating;
- When You, or other persons associated with you, directly or indirectly influence the outcome of an event, to obtain an unlawful advantage, including using scam tactics or strategies;
- If Bonuses or wagers have been offered, placed, and/or accepted due to an error, such as a mistake, misprint, technical error, or force majeure;
- Users who are solely making deposits when there is a Bonus available are at risk of having their winnings from the Bonus forfeited and being left with the initial deposited amount of the Bonus in question;
- Delaying the game round of any game, including free spin features and bonus features, to a later time when there are no more Wagering Requirements and/or performing new deposit(s) while having free spins features or bonus features still available in a game;
- Moving from a low weighted game (50% wagering contribution or less) to a higher weighted game (70% or more) after large wins for the purpose of clearing Wagering Requirements. For example, but not limited to placing bets on Roulette or Blackjack and then after a win moving your gameplay to slots to clear wagering;
- An attempt to turnover Casino Bonus or use of Bonus Spins while Real Money is locked in pending Sportsbook bets;
- Wagering bonuses on excluded games;
- Masking IP address or using a VPN;
- Equal, zero, or low margin bets or hedge betting. For example, Black or Red betting on Roulette or covering more than 25 of the 37 numbers on the table.
- Co-operation, collusion, or organization of bets from the same source;
- Employees of Dr.Bet and any associated company, their families, and anyone connected with Dr.Bet et and the scheme, or those ineligible to enter under other clauses in these terms, may not participate in a Promotion.
7. Account restrictions
7.1. A user is not allowed to register more than one Account with Dr.Bet. A Bonus is limited to one per person, IP address, device, family, residential address, telephone number, bank card and/or e-payment account, email address, and environments where computers are shared (university, school, public library, workplace, etc.). Any attempt to deceive Dr.Bet by registering more than one Account to gain a Bonus will be deemed as bonus abuse and will result in the account(s) being suspended and/or blocked, and the funds will be removed.
7.2 Employees, officers, and directors of Dr.Bet or any of its associated companies shall not be eligible for Offers.
7.3 If you are or you become self-excluded from Dr.Bet during a Promotion, you will not be eligible to participate in the Promotion or receive any Bonuses or rewards during the time you have self-excluded.
8. Game Weighting and Contribution to Wagering Requirements
8.1. Dr.Bet reserves the right to manage how Bonuses are used before you may withdraw them. Only wagers made using Bonus Money will contribute towards the Wagering Requirement.
8.2. The use of Bonus Money to progress the state of a game with Bonus Money to a point where the future spins have an increased chance of winning, an increased chance of a larger payout, or an increased chance of playing a bonus round, and then later return with Real Money funds to release pending value is considered as abusive play and may result in the forfeiture of the winnings from the final bonus round(s). Abuser’s Player Accounts may be blocked.
8.3. Most games contribute toward the Wagering Requirement, but not all:
8.3.1. Bets placed on the following slots contribute 70% towards the Wagering Requirements: Jungle Spirit: Call of the Wild, Golden Lotus, Lucky Little Devil, Dead or Alive, Dead or Alive Touch, The Wish Master, EggOMatic, Jack Hammer 2, Jack Hammer, Machine-gun Unicorn, Wild Girls, Cash Camel, Immortal Romance, Scrooge, Terminator 2, 4Squad, Atlantis, Aztec Spins, Beautiful Bones, Bloodsuckers II, Book of Gods, Bounty Raid, Cash Volt, Crazy Genie, Dead or Alive 2, Dead or Alive 2 touch, Diamond Blitz, Dynamite Riches, Flowers, Forsaken Kingdom, Jack and the Beanstalk, Jewel Scarabs, Mystery Reels, Pirates Plenty, Reel Keeper, Robin Hood’s Wild Forest, Street Fighter II: The World Warrior Slot, The Invisible Man, The Wild Hatter, Thunderstruck, Thunderstruck II, Tomb Raider, Vault of Anubis, Vikings Video Slot, Wild O’Clock, Wings of Ra, Zeus Lightning Power Reels, Supernova.
8.3.2. Bets placed on the following slots contribute 50% towards the Wagering Requirements: Great Book of Magic, Blood Suckers, Lucky Wizard, Jackpot 6000, Reel Rush, Castle Builder, Robin Hood: Shifting Riches, Castle Builder 2, Stardust, Tower Quest, Pearls of India, Pearls of India mobile.
8.3.3. Bets placed on all other slot games contribute 100% towards the Wagering Requirements.
8.3.4. Bets placed on any non-live table games contribute 5% towards the Wagering Requirements.
8.3.5. Bets placed on any live casino games contribute 10% towards the Wagering Requirements.
8.4. Bets placed and used for sports betting do not contribute towards the Wagering Requirement.
9. Amendments and Errors
9.1. We may reclaim any Bonus that has been awarded in error in accordance with our Terms & Conditions and these General Promotion Terms or to prevent fraud and other unlawful behaviour.
9.2. We may vary or discontinue a Promotion or any part of it at any time. Such changes will not affect Users who made a deposit in expectation of receipt of a Bonus and/or commenced play in relation to the Promotion prior to the date of the communication of the variation, with the exception of cases where it would be necessary to prevent fraud or other similar unlawful behaviour.